The following is NOT a paid advertisement by Zappo's or any of it's affiliates. But if you work with Zappo's and youd like me to review more of your products or services, just send me some shoes and I'd be happy to give them a glowing, yet honest, review. And keep them.
So, the other day it rained. A lot. And it was cold. And I had a bunch of errands to run. And I wore slip-on ballet flats with no socks. And my feet got wet. And I was cold all day because of it. So by 4:00 I was tired of my cold feet and I vowed to buy myself some new shoes that very day. But no way was I going back out in the wet. So I turned to the internet. And I went to Zappos.com. And I found these shoes and I ordered them. They told me they would ship out in 4 to 5 business days. I was OK with that. Then later that same day I got an email from Zappo's saying that they "have given your order special priority processing in our warehouse and are upgrading the shipping and delivery time frame for your order". Long story short[er], 24 hours after I ordered my shoes I was wearing them. 24 hours! The next day! Like magic!
When I told this story to Richard he nonchalantly said "What? You've never heard of next day shipping?" And, sure, he's got a point. But what I've never heard of is next day shipping that cost me "nothing". I say "nothing" in quotes because it's true that I probably actually did pay for it - they just lumped it in with the cost of doing business and my shoes cost more because of it - but the point is I AM A VERY HAPPY CUSTOMER. I will buy from Zappo's again. Because they're magic.